Delivery Information

Speed of Delivery and Dispatch

·         All orders will be processed as quickly as possible. Stock items are normally posted the same working day up to 14.30hrs or the next working day. Working days are Monday to Friday, and do not include Saturdays, Sundays or Bank Holidays. We will send items via Royal Mail, please allow up to 5 working days for UK delivery. Any item that needs to be ordered may take up to 3 working days to come into us. Arrival dates are estimates; we are reliant on other companies and sometimes this causes delays. We publish and source items from all over the UK and across Europe. Therefore the office/dispatch is sometimes closed to allow for research/sourcing trips. At times of closure, your order will be processed on our return. at busy times order can take upto 4 weeks depending on workload, We attempt to push orders out as quick as we can

·         Delivery Address Not Your Card/Home Address

We are happy to send your goods to any address you provide, but if you choose a delivery address other than your registered card/home address and the goods are not received we will not issue a refund, provide any compensation, or resend the goods without further payment. If Royal Mail returns goods (not received) back to us, we will issue a refund for the value of the returned goods minus the postage and packing costs incurred by us. Due to our pricing policy, the postage and packing costs may not be displayed on your order, invoice, our promotional.material, or our internet sites.

 Incorrectly Provided Delivery Address

 We are happy to send your goods to any address you provide. Please also see Delivery address Not Your Card/Home Address above. If you provide a delivery address with incorrect details that causes goods to not be delivered to the desired destination, we will not issue a refund, provide any compensation, or resend the goods without further payment. If Royal Mail returns goods (not delivered) to us, we will refund the value of the order minus the postage and packing costs incurred by us. Due to our pricing policy, the postage and packing costs may not be displayed on your order, invoice, our promotional material, or our internet sites.

Using a Redirect/Third Party Delivery Service

·         Using a redirect or third party delivery service will fall under Delivery Address Not Your Home Address and/or Incorrectly Provided Delivery Address above and will be treated in the same manner. If you provide an address to which you do not have legal right of access, or from which a redirect or third party delivery service is in place, and the goods do not arrive at your final address, we will not issue a refund, provide any compensation, or resend the goods without further payment. If Royal Mail returns goods (not delivered) to us, we will refund the value of the order minus the postage and packing costs incurred by us. Due to our pricing policy, the postage and packing costs may not be displayed on your order, invoice, our promotional material, or our internet sites.

·         UK Delivery

·         All UK orders are sent via Royal Mail, and are posted Second Class unless you have selected and paid for First Class post. All Royal Mail Second Class postage and packing costs are included in the price for UK orders, with the exception of the ACSI Camping Card which incurs a postage charge. We would advise that packages sent by this method usually take two to four working days from dispatch. First Class postage is available at the point of order and is charged at £4 per order. In exceptional circumstances delivery may take up to 8 working days. We can offer a delivery via a courier if you want at extra cost.

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